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Social Security Administration

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This agency's goals, progress, and results

Read the key documents that describe what this agency wants to achieve, its performance to date, and what it plans to learn through research and evaluation

Strategic plan Performance plan & report Learning agenda
Mission

Ensure equity and accessibility in delivering Social Security services by improving the customer experience and addressing systemic barriers to participation in our programs.

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Where is this agency headed?

Strategic goals are updated every four years and represent the broad outcomes and impacts an agency aspires to achieve over the course of an Administration's term. To advance those goals, agencies define more specific, targeted Objectives to complete.

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1

Optimize the Experience of SSA Customers

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2

Build an Inclusive, Engaged, and Empowered Workforce

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3

Ensure Stewardship of SSA Programs