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The latest on Federal efforts to improve services for the public

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Ways the Biden-Harris Administration Made Services Work Better in 2023

February 29, 2024

PMA life experiences
Celebrating five years of HISP progress

August 30, 2023

HISP maturity

Recent News

What we learned from FY21 Q2 customer feedback data

May 18, 2021

feedback Service Design

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What we have learned from Federal customers in FY20

January 15, 2021

PMA

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Amplify 2020: Developing Customer Understanding During a Pandemic

January 13, 2021

PMA service design

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Reflection on Federal Customer Experience Efforts in FY20

January 08, 2021

PMA Service Design

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Mapping the cross-agency customer experience

January 01, 2021

PMA CAP Goal service design Customer Experience

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How to Hire the Best Talent Across Government

October 05, 2020

PMA

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How the Small Business Administration is Improving Customer Experience During COVID-19

August 05, 2020

CAP goal PMA sba

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A Guide to Building Customer Experience Capacity

April 24, 2020

PMA

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Modernizing the Way Government Serves its Citizens

January 30, 2020

CAP goal

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