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Reimagining Federal Service Design and Delivery through Life Experiences

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Since President Biden signed the historic Executive Order on Customer Experience, the President’s Management Council, Office of Management and Budget, and teams across Federal agencies have taken meaningful steps toward making government work better for all Americans. Today, they’ve shared the latest from a first-of-its-kind effort to designate cross-agency life experiences for collective government-wide effort as well as individual agency actions to improve services. Learn about these designated priority life experiences projects and individual agency actions by reading the Federal Customer Experience (CX) Team’s latest blog post, and explore our Federal CX work on the Performance.gov CX page.