HHS is committed to improving health outcomes for those affected by behavioral health conditions. HHS will continue to improve these outcomes by increasing access and utilization of prevention, crisis intervention, treatment and recovery services. By September 30, 2025, HHS will reduce Emergency Department (ED) visits for acute alcohol use, mental health conditions, suicide attempts, and drug overdose by 10% compared to the FY 2023 baseline.

HHS builds trust and improves customer experience by simplifying its procedures, saving people time, and delivering results while maintaining program integrity. By September 30, 2025, HHS will enhance foundational CX capacity by reporting on trust and other service-level experience measures for HHS operating divisions.